Help & FAQ

Twelve hours is comfortable for a standard airport transfer in a major city. For private-aviation pickups, stretch limousines, coaches, or travel over a public holiday or a large congress, give us two to three days so the vehicle and chauffeur can be held properly.

Yes. Your quotation is confirmed before you commit, and it covers the vehicle, the chauffeur, tolls and standard waiting time. Extra stops, extended waiting beyond the included allowance and any en-route changes you request are the only things that alter it, and they are agreed with you at the time.

Give us the flight number on the booking and the arrival is monitored against the airline schedule. The chauffeur is re-timed to the actual landing, so a delay does not cost you the car and does not become a no-show.

Sixty minutes after landing on an international arrival and thirty minutes on a domestic one, which covers immigration and baggage in normal conditions. Beyond that, waiting is charged in fifteen-minute increments at the rate shown on your confirmation.

At the kerbside pickup point for your terminal as standard, with the exact spot and the chauffeur's mobile number on the confirmation you receive before travel. If you would rather be met inside, past baggage reclaim, with a name board, add meet-and-greet when you book - it is a priced option because most airports charge the operator for terminal access.

Yes. Tell us the airport, the FBO or handling agent and the tail number, and the collection is co-ordinated with the handler. Where the airport and the operator permit it, the car can meet the aircraft on the ramp; where they do not, the chauffeur meets you in the FBO lobby.

Yes. Give us the ship and the sailing date as well as the port, because large ports have several terminals and the berth is what determines the pickup point.

Yes - that is the hourly service. The car and chauffeur stay with you for the booked period, wait between stops and follow the day as it actually runs rather than a fixed route. Minimums are usually three hours and vary by city.

Match luggage first, then passengers. Two people with three large cases are more comfortable in an SUV than in a sedan. The passenger and luggage capacities shown on the fleet page are the working limits, not a best case.

Request them on the booking and state the child's age and weight. Availability and the legal requirement differ by country, so this is confirmed for your specific city rather than assumed.

Through vetted local chauffeur operators, licensed for the market they work in. Local licensing, insurance and vehicle standards are the operator's responsibility to hold and ours to check before they carry our clients.

Yes. Consolidated invoicing, cost-centre and reference-code capture, traveller reporting and duty-of-care records are all available. Contact the corporate desk and we will set the account up against how your travel policy is actually written.